Terms of Service

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. By using the Service you represent that you meet these requirements and that you have the legal capacity to enter into these Terms.

Koe is a creative studio that helps storytellers turn manuscripts, scripts, songs, prompts, and images into videos and serialized shows — episodes organized into seasons, with consistent characters, settings, and style — using artificial intelligence. The Service includes creation tools, a community showcase, and public show pages where creators can publish their work. The Service may evolve over time, and we may add, change, or remove features. We may also set usage limits, including limits tied to your plan or credit balance.

You are responsible for your account, for keeping your login credentials secure, and for all activity that happens under your account. Tell us promptly at [email protected] if you suspect unauthorized use. You may delete your account at any time from your settings.

You own your content.“Your Content” means everything you upload or provide to the Service (such as manuscripts, scripts, songs, audio, images, reference photos, and prompts), the characters, locations, and other “Series Bible” materials you develop in the Service, and the outputs you generate using the Service (such as frames, videos, episodes, seasons, and shows). As between you and Koe, you retain all ownership rights you have in Your Content. We do not claim ownership of it.

License you grant us to run the Service. To operate the Service for you, you grant Koe a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g. encode, resize, create previews/thumbnails), and process Your Content, solely as needed to provide, maintain, secure, and improve the Service. This includes transmitting Your Content to the third-party AI and infrastructure providers we use to generate and deliver your videos and episodes (see §8 and our Privacy Policy). This license exists only to run the Service and ends when you delete the relevant content or your account, except for (a) copies retained in routine backups for a limited period and (b) content you have already shared publicly or that others have re-shared.

Content you publish to the community showcase. If you choose to publish Your Content to the community showcase, your public profile, leaderboards, or via a share link, you additionally grant Koe and other users a non-exclusive, worldwide, royalty-free license to view, display, distribute, and promote that content within and through the Service (including in social previews and embeds). You can remove public content at any time; doing so stops future distribution by us, though copies others already downloaded or re-shared may persist.

Shows you publish to your show page.If you publish a show to your Koe show page, you grant Koe a non-exclusive, worldwide, royalty-free license to host, display, stream, and distribute that show through your show page and its players, embeds, share links, and the promotional previews you generate (such as teaser clips and social cards), for as long as the show remains published. Your show page is presented under the author name or pen name you choose; Koe attribution appears as described in the Service (for example, a “Made with Koe” mark). You may unpublish at any time, which stops future distribution by us.

Your responsibilities. You represent and warrant that you own or have all rights, licenses, and permissions necessary for Your Content and for our processing of it as described here. In particular:

• You are responsible for ensuring you have the rights to any music, audio, images, brands, or likenesses you upload — including AI-generated songs and samples.
• Real people:uploading images or other likenesses of a real, identifiable person requires that person’s consent. Do not use a real person’s likeness in a character without it.
• Adaptations: if you adapt a book, story, or other pre-existing work into a show, you must own or control the adaptation rights (including audiovisual/derivative rights) to that work. If your work is traditionally published, in an exclusivity program, or subject to other agreements, it is your responsibility to confirm that a video adaptation does not conflict with them.

About AI-generated output.Outputs are produced by generative AI models and are provided on an “as is” basis. Similar or identical outputs may be generated for other users, so we cannot promise your output is unique. The legal status and copyrightability of AI-generated material varies by jurisdiction and may be uncertain; we make no representation that any output is protectable or non-infringing, and you are responsible for how you use it.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use them without obligation to you.

Service improvement. We do not sell Your Content. We may use aggregated or de-identified data about how the Service is used to operate and improve it. If we ever want to use Your Content to train our own models, we will obtain your consent or give you a clear way to opt out first.

You agree not to use the Service to create, upload, or share content that:

• infringes anyone’s intellectual property, privacy, or publicity rights;
• depicts a real, identifiable person without their consent in a misleading way, or impersonates someone;
• is sexual content involving minors, or sexual content depicting a real person without consent;
• is unlawful, defamatory, harassing, hateful, or incites violence;
• is intended to deceive or defraud (including deceptive deepfakes or disinformation); or
• attempts to reverse-engineer, scrape, overload, or circumvent the security, rate limits, access controls, or eligibility rules of the Service.

We may use automated and manual review to enforce these rules and may remove content or suspend accounts that violate them.

Some features require a paid plan or credits. Payments are processed by our payment provider, Stripe; we do not store your full card details. By purchasing, you authorize the applicable charges, including recurring charges for subscriptions until you cancel.

• Subscriptions renew automatically each billing period unless you cancel before renewal. You can cancel anytime from your settings; cancellation takes effect at the end of the current period.
• Credits are a prepaid, limited license to use paid features. They have no cash value, are non-transferable, and — except where required by law — are non-refundable and may expire as described at checkout or on our pricing page.
• Attribution marks.Depending on your plan, some outputs and published episodes may include a visible “Made with Koe” mark, as described on the pricing page and in the Service.
• Prices may change; changes apply to future purchases and renewals. Taxes may apply.

Because generating a video consumes real compute the moment you run it, credits spent on completed or in-progress generations are generally not refundable. If a generation fails due to our error, we will restore the affected credits. Nothing here limits any non-waivable refund or withdrawal rights you have under your local consumer-protection law.

We are building features that let creators publish shows to their own show pages and, in the future, earn from them — for example, season passes purchased by their audience. When monetization features become available, they will be governed by supplemental Creator Terms presented before you enable them, covering revenue share, payouts, identity verification, taxes, content and format standards, and rights attestations. Publishing and monetization features may be offered to limited cohorts first, and eligibility requirements may apply.

The Service relies on third-party providers — including cloud hosting, storage and content delivery, payment processing, and AI model providers — to function. Your use of the Service includes the processing of Your Content by these providers as needed to deliver features. We list the categories of providers we use in our Privacy Policy. We are not responsible for third-party services we do not control.

We respect intellectual-property rights and expect the same of our users.

Reporting infringement. If you believe content on the Service infringes your copyright, send a notice to our designated agent:

[DMCA AGENT NAME]
[ADDRESS]
Email: [email protected]

Your notice must include: (1) identification of the copyrighted work you claim is infringed; (2) the URL or other location of the allegedly infringing material; (3) your name, address, email, and telephone number; (4) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (6) your physical or electronic signature.

Counter-notices. If your content was removed and you believe this was a mistake or misidentification, you may send our designated agent a counter-notice containing: your identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and phone number; consent to the jurisdiction of the applicable court; and your signature. We may restore the material unless the original claimant files a court action within the statutory period.

Repeat infringers. We will terminate the accounts of repeat infringers in appropriate circumstances.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for us, or for prolonged inactivity. On termination, your right to use the Service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, and indemnification) will survive.

The Service and all outputs are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted, error-free, or that outputs will meet your expectations. You use the Service and outputs at your own risk.

To the maximum extent permitted by law, Koe and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us in the 3 months before the event giving rise to the claim, or (b) USD $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold Koe harmless from claims, damages, and costs (including reasonable legal fees) arising from Your Content, your use of the Service, or your violation of these Terms or of anyone’s rights.

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The courts located there will have exclusive jurisdiction over disputes, except where your local law gives you the right to bring proceedings elsewhere. Nothing here removes mandatory consumer-protection rights you have under the law of your country of residence.

Questions about these Terms? Email [email protected].